Shipping Policy

At D&Y Aquatics, we are committed to providing our customers with a seamless and efficient shipping experience. This Shipping Policy outlines our guidelines for shipping, delivery, and related procedures.

1. Order Processing Time:
• Orders are typically processed and shipped within 1-3 business days of payment confirmation.
• During peak seasons or promotional events, processing times may be extended, but we strive to fulfill orders as quickly as possible.
2. Shipping Methods:
• We offer various shipping methods to accommodate different delivery preferences and locations.
• Available shipping options may include standard shipping, expedited shipping.
3. Shipping Rates:
• Shipping rates are calculated based on the total weight of the order, destination address, and selected shipping method.
• Customers can view the shipping costs for their order during the checkout process before completing the purchase.
4. Delivery Timeframes:
• Estimated delivery times vary depending on the shipping method and destination.
• Standard shipping within the contiguous United States typically takes 3-7 business days.
• Expedited shipping options may be available for faster delivery, with delivery times ranging from 1-3 business days.
• International shipping delivery times vary based on the destination country and customs processing.

All orders containing live fish will be dispatched on every week  Monday - Tuesday only. For other inquiries of shipping date, please contact our team for better assistance.

1. Order Tracking:
• Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
• You can track the status of your shipment by entering the provided tracking number on our website or the carrier's website.
2. Shipping Restrictions:
• Some items may be subject to shipping restrictions or regulations due to their nature, size, or destination.
• We comply with all applicable shipping regulations and restrictions imposed by local, state, national, and international authorities.
3. Delivery Issues:
• In the event of delivery delays, failed delivery attempts, or other issues, please contact our customer service team for assistance.
• We will work with the shipping carrier to resolve any delivery-related issues and ensure your order reaches you promptly.
4. Shipping Insurance:
• We may offer shipping insurance as an optional add-on for certain orders to provide additional protection against loss or damage during transit.
5. Policy Updates:
• We reserve the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on this page.
6. Contact Us:
• If you have any questions or concerns about our Shipping Policy or need assistance with your order, please contact our customer service team at dnyaquaticllc@outlook.com.

By placing an order on our website, you agree to comply with the terms and conditions outlined in this Shipping Policy.