Refund Policy

At D&Y Aquatics,  we strive to provide our customers with high-quality products and excellent service. However, we understand that there may be occasions when you need to return or refund an item. This Refund Policy outlines our guidelines for returns, refunds, and exchanges.

1. Returns and Refunds:
• We accept returns for eligible items within 30 days of the purchase date.
• To be eligible for a refund, items must be unused, in the same condition as received, and in their original packaging.
• Refunds will be issued to the original payment method used for the purchase.
• Shipping costs are non-refundable, and customers are responsible for return shipping expenses unless the return is due to our error or a defective product.
2. Refund Process:
• To initiate a return, please contact our customer service team at dnyaquaticllc@outlook.com with your order number and reason for return.
• Once your return request is approved, we will provide you with instructions for returning the item.
• Upon receiving the returned item and verifying its condition, we will process your refund within 5-7 business days.
3. Damaged or Defective Items:
• If you receive a damaged or defective item, please contact us immediately upon receipt.
• We may request photos or other evidence of the damage to expedite the resolution process.
• Depending on the circumstances, we may offer a replacement, exchange, or full refund for the damaged or defective item.
4. Exchanges:
• If you would like to exchange an item for a different size, color, or product, please contact us to arrange the exchange.
• Exchanges are subject to product availability. If the desired item is not available, we may offer a refund or store credit as an alternative.
5. Non-Returnable Items:
• Certain items are not eligible for return or refund, including live fish, perishable goods, and personalized/customized items.
• Returns of non-returnable items will be handled on a case-by-case basis at our discretion.
6. Cancellations:
• If you wish to cancel an order before it has been shipped, please contact us as soon as possible.
• Once an order has been shipped, it cannot be canceled, but you may initiate a return following our standard return process.
7. Policy Updates:
• We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on this page.
8. Contact Us:
• If you have any questions or concerns about our Refund Policy or need assistance with a return or refund, please contact our customer service team at dnyaquaticllc@outlook.com.

By making a purchase on our website, you agree to adhere to the terms and conditions outlined in this Refund Policy.